About

Project Description

Local bus service is an essential part of the Washington, D.C. area transportation system. Buses help people to get to jobs, school, medical appointments, run errands, and connect to rail and airports. Buses play a big role in addressing many of our region’s most difficult challenges: traffic congestion, affordability and access to opportunity, the environment – including air quality.

Recent transportation innovations – such as Lyft, Uber, bikeshare, carshare, scooters, and others – as well as changes in people’s travel habits mean that it’s time to look at how local buses can work better for you and the region.

 

The Washington Area Bus Transformation Project will identify how to:

1.

Provide better service and a better customer experience for all bus riders

2.

Identify the best role for bus service amidst rapidly changing technologies and travel preferences

3.

Increase efficiency to provide better results for customers despite limited resources

This study will gather input from people across the region, and this input will be used to recommend changes to the bus system. The project team will study the recommendations and organize them into a Strategy to improve the system, including specific actions to be completed during the next ten years.

From September 2018 through summer of 2019 there will be several ways to be involved in this important project.

FAQs

Project Committees and Advisors

This project is a collaborative, region wide effort. Participation from all of the local agencies who provide bus service, transportation professionals, community-based organizations and agencies, workers, and the business community are all critical to the project’s success. All of their perspectives will be considered in developing the roadmap with recommendations to provide better local bus service.

In addition to engagement with the public, the project team will receive input and direction from four groups of stakeholders throughout the course of the project. Each group has a slightly different role.

Regional stakeholders will work together to identify ways to make local bus a better transportation choice, and to create a roadmap to get there.

The project’s Executive Steering Committee (ESC) provides leadership that informs the study’s approach and recommendations. The ESC includes prominent leaders from throughout the region, and plays an important role in ensuring transparency, independence, and consideration of the needs of all the region’s bus service providers.

The project’s Strategy Advisory Panel (SAP) is an important group of stakeholders representing a variety of regional perspectives whose role is to provide insights into issues related to bus service in the region. The SAP also provides guidance on project goals and draft strategies, based on their areas of expertise. SAP members hold leadership positions in a variety of local and state governments, community-based organizations, businesses and business groups, minority and disability groups, labor organizations, think tanks, the education community, and others critical areas.

Technical Team

The project’s Technical Team (TT) includes staff who deal directly with the provision of bus service throughout the region and have a deep understanding of the operational, financial, governance, workforce, and other components of bus service provision. The TT will include WMATA staff as well as staff from other agencies that provide bus service in the region. The TT members will review and provide input on technical plans and documents to ensure their feasibility and recommend adjustments if necessary.

WMATA Leadership Team

The Leadership Team includes the WMATA General Manager and other key executives and directors in the agency. LT members are responsible for gaining input from decision makers and implementers throughout WMATA to ensure that the project addresses all necessary areas of the organization and is vetted for feasibility based on knowledge of existing conditions and constraints.

WMATA Leadership Team Technical Team Strategy Advisory Panel Executive Steering Committee

Hover over or click each section of the diagram to learn more.

    Timeline

    Timeline for the Bus Transformation project in the following order: Project Kickoff in September 2018, MetroQuest Survey and Pop-up Events spanning September, October, and November 2018, Strategy in the summer of 2019, Public Outreach in the fall of 2019, and Roadmap in the fall of 2019