Engagement has been a cornerstone of this project from the beginning!
Engagement activities include:
140 Participants at the Kickoff Summit
+8,800 Public survey responses to date
13 Metrobus division engagement events
4 Focus groups
23 ESC meetings
16 Technical Team meetings
8 SAP meetings
45 External project briefings
3 Public open house events
33 Pop-up events
14 WMATA Leadership Team briefings
285 Social media postings
312,000 People reached via social media
Here's what we've heard:
We’ve worked to incorporate your input into the final recommendations and Action Plan – to reflect your voice and promote transformational change that positively impacts the region as a whole. Read more about what we heard:
Thanks to all who have provided feedback. We could not have completed the Strategy and Action Plan without all your input. While these two documents represent the end of the first phase of the Bus Transformation Project, the work doesn’t end here.
Now the hard work begins. Each transit provider, and many other entities in the region, have a role to play in implementing this Action Plan over the next 10 years. In order to unlock the benefits of an improved bus system, each stakeholder agency will need to identify areas in which they can lead, support, or partner with other agencies to move these recommendations forward. Future opportunities to stay involved will come up, particularly as related to distinct recommendations and actions.
Public Input Highlights
The Bus Transformation Strategy is the result of extensive public and stakeholder feedback and significant collective effort. From when the Draft Strategy was released in May 2019, a regional, inclusive public engagement effort brought thousands of voices to the project and helped clarify the Strategy’s focus and final recommendations.
How it Happened
Went Where People Are:
Bilingual pop-up events at Metro stations, bus transit centers, grocery stores, and shopping areas all over the region, where people could learn about the project and take a short survey.
Promoted the Survey:
In-person, print, radio, and digital platforms to promote a short bilingual survey about the Draft Strategy.
Hosted Open Houses:
Three public open houses in central locations around the region to obtain feedback about the Draft Strategy.
Used Social Media:
Placed Instagram and Facebook ads to publicize the survey and outreach events – and many of those posts were shared by regional transit agencies and other critical stakeholders.
Public Survey Results
Top recommendation preferences, across all jurisdictions:
Free transfers between bus and Metrorail
Build dedicated bus lanes
Run more buses on busy routes
Safe, accessible bus stops and discounted fares for low-income riders were high priorities for people aged 65 or over, Spanish-language survey respondents, and low-income respondents.
People across all demographic groups believed recommendations could transform bus in the region, and strongly supported public funding for implementation.
What the Comments Said
Free transfers to Metrorail is critical. The region’s transit system is built around being multi-modal. Why penalize people for using the system as designed?
Frequent needs to be reliably frequent. The bus needs to arrive when it’s supposed to arrive. The failure to do so is probably the most frustrating thing about riding the bus, and the thing that keeps some people from doing it at all.
Yes yes yes to dedicated bus lanes. Yes and more yes.
Enforcement programs for bus lanes are critical!
After releasing the draft Strategy on May 6th, we hosted a number of activities to solicit input from the public and various stakeholders. In just one month the project team hosted 3 public open houses and 13 pop-up events across the region!
The Bus Transformation Project team hosted three open houses across the region. Click here for event boards and self-guided PowerPoint presentation.
Virginia Open House
DC Open House
Maryland Open House
The Bus Transformation Project team held 13 Pop-Up Events throughout the region to spread the word about the Draft Strategy and ask people to share their thoughts. Check out the map to see where we went in May 2019.
Anacostia Metro Station (DC)5/15/2019
Silver Spring Paul S. Sarbanes Transit Center (MD)5/7/2019
Old Town Farmers Market (VA)5/18/2019