Here's what we've heard
We’ve worked to incorporate your input into the final recommendations – to reflect your voice and promote transformational change that positively impacts the region as a whole. Here is what we heard:
Public Input Highlights
The Bus Transformation Strategy is the result of extensive public and stakeholder feedback and significant collective effort. From when the Draft Strategy was released in May 2019, a regional, inclusive public engagement effort brought thousands of voices to the project and helped clarify the Strategy’s focus and final recommendations.
How it Happened
Went Where People Are:
Bilingual pop-up events at Metro stations, bus transit centers, grocery stores, and shopping areas all over the region, where people could learn about the project and take a short survey.
Promoted the Survey:
In-person, print, radio, and digital platforms to promote a short bilingual survey about the Draft Strategy.
Hosted Open Houses:
Three public open houses in central locations around the region to obtain feedback about the Draft Strategy.
Used Social Media:
Placed Instagram and Facebook ads to publicize the survey and outreach events – and many of those posts were shared by regional transit agencies and other critical stakeholders.
Public Survey Results
Top recommendation preferences, across all jurisdictions:
Free transfers between bus and Metrorail
Build dedicated bus lanes
Run more buses on busy routes
Safe, accessible bus stops and discounted fares for low-income riders were high priorities for people aged 65 or over, Spanish-language survey respondents, and low-income respondents.
People across all demographic groups believed recommendations could transform bus in the region, and strongly supported public funding for implementation.
What the Comments Said
Free transfers to Metrorail is critical. The region’s transit system is built around being multi-modal. Why penalize people for using the system as designed?
Frequent needs to be reliably frequent. The bus needs to arrive when it’s supposed to arrive. The failure to do so is probably the most frustrating thing about riding the bus, and the thing that keeps some people from doing it at all.
Yes yes yes to dedicated bus lanes. Yes and more yes.
Enforcement programs for bus lanes are critical!
After releasing the draft Strategy on May 6th, we hosted a number of activities to solicit input from the public and various stakeholders. In just one month the project team hosted 3 public open houses and 13 pop-up events across the region!
The Bus Transformation Project team hosted three open houses across the region. Click here for event boards and self-guided PowerPoint presentation.
Virginia Open House
DC Open House
Maryland Open House
The Bus Transformation Project team held 13 Pop-Up Events throughout the region to spread the word about the Draft Strategy and ask people to share their thoughts. Check out the map to see where we went in May 2019.
Anacostia Metro Station (DC)5/15/2019
Silver Spring Paul S. Sarbanes Transit Center (MD)5/7/2019
Old Town Farmers Market (VA)5/18/2019
The Bus Transformation Strategy is a plan to transform bus in the Washington region to improve service and the customer experience, creating a more cohesive area-wide system. The draft Bus Transformation Strategy was developed with insights from stakeholders, riders, and the public, and is based on extensive research and analysis.
Outreach to Date
The Bus Transformation Project has included a large amount of public and stakeholder engagement. So far, there has been:*
- 8,800 Survey Responses from the General Public
- 33 Public Pop-Up Events
- 3 Public Open House Events
- +21,000 Postcards and Fliers Distributed
- 40 Stakeholder Interviews
- 1 Kickoff Summit with 140+ Participants
- 13 Metrobus Division Engagement Events
- 10 Focus Groups
- 25 Executive Steering Committee Meetings
- 10 Technical Team Meetings
- 5 Strategy Advisory Panel Meetings
- 45 External Project Briefings
- 9 WMATA Leadership Team Briefings
- 243 postings on social media by 14 different agencies and dozens of additional regional partners
- 15,365 People Reached by the Project Facebook Page
Highlights from Draft Strategy Public Outreach:*
- 39 Spanish-language radio ads on El Zol
- 16,900 SmarTrip users reached by email blast
- 1,300 clicks on Facebook and Instagram ads
- 1,500 emails to partner and stakeholder organizations
- 10,900 postcards distributed
- 500 comments received
*As of August 2019
Thanks to all who have provided feedback. We could not have released the Strategy without all your input. In terms of what is next, we’ll be developing the Action Plan to implement the Strategy’s recommendations. This Action Plan will be the result of extensive collaboration with bus service operators, local jurisdictions, the State of Maryland, State of Virginia, and DC, among many others! Look for the release of this Plan later this year!