The Strategy is complete! But we’re only getting started…

We heard you and we’ve worked to incorporate your input into the final Recommendations – to reflect your voice and identify the key actions to transform buses and positively impact the region as a whole. While we’re still working over the next couple of months develop an action plan for implementing the Recommendations, you can read the Strategy and Recommendations here now.

The Bus Transformation Strategy is a plan to transform bus in the Washington region to improve service and the customer experience, creating a more cohesive area-wide system. The development of the Bus Transformation Strategy has relied on feedback and insight from stakeholders, riders, and the public, and is based on extensive research and analysis.

Project Description

Rapid, effective buses on our streets and roadways are critical to our region’s prosperity. Buses have a vital role to play because they make efficient use of roadways by transporting large numbers of riders safely, conveniently, and affordably, and they provide service in areas not accessible by Metrorail.

The Bus Transformation Project is not a corridor study or a service plan. Based on extensive research and public engagement, this project has developed a Strategy with a bold, new vision and a series of recommendations to guide the future of bus in the region. Public input from across all demographics and areas in the region indicated that transforming the bus system means doing the basics better -- that is, providing fast, frequent, reliable, affordable bus service that feels like a unified system and is not beholden to geographic or funding boundaries. These recommendations that are meant to do just that. Now that the Strategy and recommendations have been finalized, the next step of the project is to develop a collaborative action plan to make the Strategy a reality.

"Buses play a critical role in connecting people throughout this region to opportunities. In this time of rapid change in transportation options, we need a shared vision for the best role of bus in our transportation network. The Bus Transformation Project will identify and implement steps to make local bus a world class travel option for all of the region’s residents."

- Rob Puentes, Executive Steering Committee Chair


Latest News



Check out our project page on Facebook and "like" us to follow the latest project news!

ICYMI: the Washington Area Bus Transformation Strategy was released last week. See how bus service can be improved! ...

View on Facebook

The implementation of all the recommendations in the Bus Transformation Strategy will involve continuous tracking, oversight, and reporting, so that the project stays accountable to the region's residents. Read all about it here: ...

View on Facebook

Buses in the DC metro area should provide an excellent customer experience. Here's a sample of just some of the things we are recommending to improve the customer experience - and read more at our website! ...

View on Facebook

More information about the Bus Transformation Project can also be found at: Bus Transformation Project Public Flyer English.pdf

For more information about this project please contact Metro's Office of Customer Information at 202-637-7000 (TTY 202-638-3780). Press 88 and then press 5.

ስለ Bus Transformation Project የበለጠ መረጃ በአማርኛ እዚህ ሊገኝ ይችላል፣ Bus Transformation Project Public Flyer Amharic.pdf

ስለዚህ ፕሮጀክት የበለጠ መረጃ ለማግኘት፣ እባክዎን የደንበኛ መረጃ ሜትሮ ቢሮን በ 202-637-7000 (ከክፍያ ነፃ 202-638-3780)በመደወል ያግኙ። 88 ን ይጫኑ እና በመቀጠል 5 ይጫኑ።

关于总线转换项目的更多的中文信息,也可以在此查到:Bus Transformation Project Public Flyer Mandarin.pdf

若需有关此项目的更多信息,请联系 Metro 的客户信息办公室,电话 202-637-7000 (TTY 202-638-3780)。按数字88,然后按数字 5。

Pour plus d'informations sur le Projet de Transformation de Bus en langue Française, veuillez également consulter: Bus Transformation Project Public Flyer French.pdf

Pour plus d'informations sur ce projet, veuillez contacter le Bureau d'information sur la clientèle de Metro au 202-637-7000 (ATS 202-638-3780). Appuyez sur 88, puis sur 5.

버스 변환 프로젝트(Bus Transformation Project)에 관한 자세한 내용을 한국어로 확인하실 수
있습니다: Bus Transformation Project Public Flyer Korean.pdf

이 프로젝트에 대한 자세한 정보는 Metro 고객 정보 사무실에 202-637-7000(TTY 202-638-3780)번으로 전화하시기바랍니다. 88을 누른 후 5를 누르십시오.

Thông tin chi tiết về Dự án Chuyển đổi Xe Buýt bằng tiếng Việt có thể tìm thấy tại: Bus Transformation Project Public Flyer Vietnamese.pdf

Để biết thêm thông tin về dự án này, vui lòng liên hệ với Văn Phòng Thông Tin Dành Cho Khách Hàng của Metro theo số 202-637-7000 (TTY 202-638-3780). Nhấn số 88, sau đó nhấn số 5.

Para obtener más información en español sobre el Proyecto de Transformación de Autobuses, visite: Bus Transformation Project Public Flyer Spanish.pdf o comuníquese con el equipo del proyecto en